XOOM Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for XOOM Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

6th

5th

4th

5th

4th

4th

Quick Links

Reviews by Star

Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Xoom Energy unethical business practices

Xoom energy had customer sign a fixed rate 12 month agreement and at termination of 12 months sent a renewal email offering a fixed or variable rate guarantee for the next year. I selected a fixed rate but the rate was not honored. I realized the rate was not honored. I called customer service and customer service indicated they had on file evidence of the fixed rate selection and that they would calculate the overcharges over the past 12 months as a variable rate was charged in error. The customer service representative indicated they would issue a credit (estimated at between $1,500 and $2,000). I did not receive the credit and when I called back asking for the status of the credit a supervisor indicated I had selected a variable rate via email(which is a bold faced lie).

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Unscrupulous Business Practices from Roseland, NJ on July 12th, 2024

SCAM COMPANY

SCAM COMPANY THAT MADE A FRAUDULENT ACCOUNT UNDER MY NAME AND USED MY SS WITHOUT MY KNOWLEDGE IN JULY 2022. I DONT EVEN RESIDE IN THE SAME STATE THAT THIS SO CALLED COMPANY DOES "BUSINESS" OUT OF. I HIGHLY SUGGEST THIS COMPANY BE INVESTIGATED FOR ILLEGAL ACTIVITY PERFORMED BY THEIR EMPLOYEES WHO HAVE ACCESS TO THOUSANDS AND THOUSANDS, IF NOT MILLIONS, OF RESIDENTS' IDENTIFYING INFORMATION. I HAVE BEEN IN CONTACT WITH THE POLICE TO FILE A REPORT FOR IDENTITY THEFT AND FRAUD. MY CREDIT SCORE HAS SUFFERED TERRIBLY AND I CAN NO LONGER REFINANCE MY HOME BECAUSE OF THIS STUPID XOOM ENERGY COMPANY WHO HAS SENT ME TO COLLECTIONS FOR A DEBT I DO NOT EVEN OWE! I REPORTED THIS TO THE FTC AND CFPB FOR FRAUD. I HAVE NEVER RECEIVED ANY WRITTEN DOCUMENT OR LETTER FROM THIS COMPANY ABOUT ANY BALANCES. I HAVE ZERO INFORMATION ON AN ACCOUNT NUMBER TO WHICH THEY ASKED ME TO PROVIDE TO THEM, WHICH DOES NOT EVEN MAKE ANY SENSE AT ALL. I HAVE ZERO INFORMATION ON ANYTHING, EXCEPT THAT THEY KEEP REPORTING ME TO COLLECTIONS AND IT SHOWS ON MY CREDIT REPORT!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— SCAM COMPANY DOING ILLEGAL ACTIVITY from Bloomfield, NJ on September 28th, 2022

Worst company, they should be prosecuted...

I never signed up with them. Their agent came to another friend of mine, and my friend showed him my bill as well to see if he can save me money or not. He said he will get back, and signed me up for their fixed plan of about 190 usd/ month (electric only). I have solar panels, and my electricity if totally free... All of a sudden I got emails from them, which I replied asking what is this about. Then I called them a lot of times as well, but didnt get any call back. Finally I got in touch with someone, who cancelled my account. However, in the next bill, I saw this amount, and PSEG said in the next bill, I will again see this amount. This is ridiculous. I am ending up paying about 400 USD for no fault of mine. They should be prosecuted like Well Fargo, for signing up people without their consent.
And, did I tell you that their customer service is the worst... No luck in resolving the issue so far...

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ome from Clifton, NJ on May 23rd, 2019

This company is a SCAM!!!!!!!

OVER CHARGED FOR MONTHS

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Maria from Oakland, NJ on January 23rd, 2019

Worst Decision ever made

I decided to use XOOM for my gas Provider and in one month I had bill of $358.25 ($158.62 - 44.28%) charges more than my local Gas Company. I switched because time when I switch rate of XOOM was little less than my gas company NJNG. Afte one year they shoot up price like anything and i ended up paying dearly. By the time i realized what was going on it was two years and i must have paid $$1500 more than i should have paid since i have large house and i live in NJ in colder weather. To save couple cent, do not switch to this shady company who will show upfront some saving and lock you in contract and you forget to switch after contract is over.