Frontier Utilities Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Frontier Utilities are their customer service, with an average of 3.0 stars, and their plans and pricing, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Don't get caught

Since I have a solar array, I usually don't pay attention to my electric bill since it is very low. When I got my January bill I attributed the sharp rise to the use of Christmas lights, but when I got my February bill and it was way too high I checked my bill and saw that Frontier's KWH rate was no where to be found. I called up customer service to discover that I was out of contract and being charged a "rollover rate" that was twice the rate of my incumbent supplier -JCP&L. When the customer service rep. couldn't come up with a rate that was competitive I got transferred to another rep who (after much waiting) cancelled my relationship with Frontier.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gary Quam from Mendham, NJ on February 23rd, 2022

Stay away form this company

Overchanging of over $1000 over eth last 6 months. Made several calls and emails. Keep telling me that will refund and that it takes 2 months to process. It's going on since November of last year. Can't believe that this company is allowed to operate like this. Their response to my last review was to call them again and they still did not issue refund. Simply pathetic and fraudulent practices.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Waqar Aslam from East Brunswick, NJ on May 13th, 2021

Hi Waqar , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Unfavorable

Short and fair: Beware of Frontier's handling of its online account signup promotions. If you use a date-valid promotion code, the application will go through while ignoring the code WITHOUT ANY WARNING. When you follow up, you'll spend hours on multiple calls - local & international - and you'll hear as many contradictory explanations to deny you the promotion as there are Frontier agents. It's a classic example of "how to lose customers' loyalty on day 1 of the relationship". In fairness, there is no cancellation fee, if you decide to keep looking without waiting for the end of the term. Regrettable.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Disappointed Newcomer from Metuchen, NJ on March 27th, 2020

Thank you for reaching out to us Disappointed Newcomer.
We understand the frustration of being mislead by promotions. Some people go on websites and create promo codes that are not promos of Frontier Utilities. We have no control of this and we cannot monitor every discount website that allows them to create these. Once we are notified we track down the code and demand for the website to remove them, however they're just to many. We do honor our promo codes that are our official website. I hope this helps. If you have any more questions you can call our excellent customer care team Monday through Friday from 7am to 6pm.
Thank you,
Frontier Utilities.

— Frontier Utilities