Direct Energy Customer Reviews (February 2025 Update)

Updated: February 2025

The best review categories for Direct Energy are , with an average of 0.0 stars, and , with an average of 0.0 stars.

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Reviews by Star

Recent Good Review from Madeline Fornaro

Very satisfied

Easy to sign up and easy to renew.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Madeline Fornaro from Brick, NJ on September 16th, 2020

Hi Madeline. Welcome to Direct Energy. You've given us your commitment to earning your business, and in rating, we will commit to providing this same 5-star service to you. Glad to know that we are making your life easy. Have a great day! - Emma / Digital Care

— Direct Energy

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
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Account Management
Likely to recommend

Very satisfied

Easy to sign up and easy to renew.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Madeline Fornaro from Brick, NJ on September 16th, 2020

— Direct Energy

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Account Management
Likely to recommend

First year cheaper, second year wow

The fee for this third party provider is double my actual gas bill from PSEG. Was never paying more than 80 per month before switching to them, and wasnt for the first year. Second year? The charge for using them was 80 dollars and my actual energy use was 40. Huge mistake switching to them. Ive promptly switched back.

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Likely to recommend

— Patrick from East Brunswick, NJ on February 27th, 2021

Hi Patrick. We are truly sad to know you're thinking of leaving us. You are a really important part of our family and we would totally appreciate the opportunity to take a closer look at your account and set the best deal for you. You can connect with our Facebook or Twitter team, or you can contact us by phone or through our Live Chat department, we will do our best to serve you the way you deserve. We look forward to hearing from you soon. Kind regards! - Sophie / Digital Care

— Direct Energy

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

RIP-OFF

This company will rip you off I realized my payment was tripling. When I call to find out why they said because I didn't call to renew my plan. My plan went from 9% fixed to 14% variable. I do not recommend this company I will not ever use this company again please stay away from this company... BIG A$$ RIP-OFF!!! NEVER AGAIN!!! WILL CHEAT YOU OUT OF YOUR MONEY, AND WON'T EVEN TRY TO ACCOMMODATE YOU.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mrs. J from Roselle, NJ on January 14th, 2021

Hello Mrs. J. Thank you for taking the time to leave us this feedback. We are truly sorry to know you feel that way. We always strive to provide an excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward, and we appreciate this feedback! Have a fantastic weekend! - Sophie / Digital Care

— Direct Energy