“ Signed up with TrIEagle because a good rate plan and many good reviews . I knew my plan was coming up for renewal , but I didn't know the exact date . I received a letter stating my contract was ending and the new rate was not good. about a week latter I received a email that my contract was up. Once again I searched and found a good rate with another provider. This was about 10 days after the email . I made arrangements to move my services as quickly as possible believing I had already ben switched to the high deflate rate after my contract ended . When received my final bill , I was shocked to find a early termination fee of $40.00. Calling customer service was a waste of time the manager I spoke with , Carlos was both rude and short with me . His idea of help was to switch my service back to finish my contract and they would remove the early termination fee. ”
“ I have had TriEagle Energy for about 4 years. Everything has been great with no issues. I highly recommend this company; in fact I have referred a few people to this company. ”
“ Don't do business with these people. They will lie to you and cheat you. I have a bad back and am on very limited income so I have to look for the best deals I can get for everything I buy. I was told my highest rate would be 10.6 plus taxes and would not be any higher. Well taxes were not much. Then what they did not tell me was about the delivery charges. I just got my first bill and it came to 14 cents per kwh. I have never paid this high a kwh . Unfortunately I have a three year contract I have to deal with. I can't afford the cancellation fee of 700.00 dollars so I guess I am stuck. I hope I can save someone else this kind of financial grief by writing this. ”
“ When our electricity plan expired several months ago we shopped price of other companies and picked TriEagle Energy. As anyone knows, these type companies do not actually provide service, they just skim off whoever owns the lines in your area so having service is not the issue. The issue is that their payment structure is such that it is virtually impossible to pay an invoice on time. Given that they only 15 days for payment and the clock starts ticking as soon as the invoice is generated, not mailed. Then allow for mail time, time to process the payment and mail back and they conveniently always "Claim" they it was not received by the due date, postmark is irrelevant. So they asses a $250+ penalty on the majority of the invoices we have received. Yes they may have lower prices but beware that they more than make up for it in bogus charges. Buyer beware! I have requested that they allow me to buy out my contract as that would be less expensive than continuing to be hit with bogus charges. I can only imagine how they will rape me on this but I will follow up and let anyone that cares know the outcome. ”
“ Have been customers of TriEagle Energy for awhile now- over a year. We haven't had any problems from them. At least not until we wanted to move. We called to see if they offered services at our new area, we were told they did not. We looked up companies on powertochoose.org and LOW AND BEHOLD! Trieagle energy was listed! So we called back, were told AGAIN that our new residence was not in their service area. I confirmed it on the website that they serviced our area and so we called back again. The rep. started to tell us the same thing until we told them what we had found. Suddenly, guess who services the area with our residence?! So we switch services- went for days without power because of some mishap on their part. A month goes by, no bill has come. 2nd month and we are sitting in the dark. I checked the account and it still shows everything is good. No one let us know we would receive a new account number when we changed addresses (Although they swear all the reps have to say it. I guess they need to pay closer attention to their quality assurance recordings) No matter, because apparently they claim that they changed over our billing statement preferences- although nothing else changed over and we had to create and ENTIRELY new account online- somehow they switched that over. They lied. I went and checked out old account, which SPECIFICALLY SAYS that we wish to receive paper statements- since we aren't very good at checking our email. The new account just had some preset preference in there with email and paper- which we NEVER received paper billing statements OR a disconnection notice, but since "there isn't a way to prove a paper bill wasn't received" we still are disconnected and we still owe all this money we had no clue about. They can't prove I received a paper statement in my hand, so that point is worthless. We had our addresses forwarded and received our last bill just fine from our other place of course. If they sent the bill according to our last preferences- which they show they sent an email- they kept giving the run around stating we received an email and paper, but I don't show anywhere we ever received a paper statement looking at my account, but how would we know? I didn't even know there was going to be a new account! These people are scam artists. They hook you in and then jack you around. I don't think anyone in the entire place knows what they are doing. They just want to screw people out of their hard earned money just because they can. ”
“ Man, a lot of people beat up on TriEagle. Apparently their customer service needs work, I don't know. What I do know, is my own personal experience has been great. The rates are cheap, the billing easy, and electricity has been reliable. I love the little weekly usage summary they email every week. Maybe if I have a billing issue I'll change my mind, but so far, I'm really happy with this company. I recommended them to my Mother, so that answers that question. Only complaint is the longer term contracts are more expensive than the shorter term ones, which is kind of lame. They were not when I signed up. So they only get 4 stars there. ”
“ I have been with TriEagle now for 3 years and have been very satisfied. Their plans are more straightforward than most other companies and you'll not be surprised by hidden fees. Their customer service has been spotty but overall I have been able to get my issues resolved.Comparing electric providers can be very confusing and even deceptive. I feel that TriEagle has made the process simple and their rates are usually some of the best in overall value. ”
“ I have had nothing but great experiences with Trieagle Energy. they have given me a great rate and keep me up to date with my energy spending. Recently, I ordered a new thermastate from them. there was nothing wrong with the thermostate but it was too complicated for me. I wanted something simplier. I was able to send it back with no problem or hassle and with my money returneed. I would recommend them to anyone. ”
“ Our electrical provider contract was up for renewal and I searched around different providers and ran across TriEagle. I was a little skeptical at first because of a lot of negative reviews. But even our current provider had some horrible reviews and I wasn't happy with them for sure. I called TriEagle around 4:00 pm and the customer representative answered promptly and within 20 minutes I was completely finished with the sign up process. She was very courteous and answered all of my questions, (and gave my a discount for my coupon code found on the website). I received my first bill and we are happy to see that it is lower in cost, very simple, easy to read and no hidden charges. We like getting the weekly email updates and online payments work for us too. I don't usually write reviews but we are so glad to have found TriEagle, finally finding an electric provider that is easy and straight forward with its plans, we wanted to express our thanks to the company, ”
“ Tri Eagle seemed like a good choice for me because they have much better pricing for low usage fees. I live in 500 square feet so that was appealing to me. They were also very helpful at setting up my electricity in the beginning. But that is where it stops. They registered my electricity at the wrong residence (even though I have an email confirmation showing they knew the correct residence I requested service to be set up at). When I made them aware of the mistake, they said that they had handled the situation and were transferring my service to the correct address. Turns out they never cancelled the account at someone else's address and are now trying to get me to pay $116 for electricity that was used at a different residence I have never lived at. When I tried to speak to them multiple times via phone and email they told me that I was responsible for the bill at the other residence. Mind you this bill says that over 1300 kwh were used within a period of only 2 weeks - that I am somehow responsible for even though I have never lived there and my acutal place of residence is only 500 sf. Their only suggestion was that I contact TXU and ask them to backtrack the meter at that person's residence. Of course TXU said they could not help me because I was not a customer of theirs and was talking about a residence I don't live in. Tri Eagle has done nothing to help. I have filed a complaint with the PUC against them. However, the PUC states that your electric company cannot discontinue your service while an investigation is going on, but Tri Eagle doesn't seem to care and has sent me a termination notice anyway even though the PUC is currently investigating. The final recap - Tri Eagle is trying to terminate my service for not paying an electricity bill at an address that isn't mine - an address I did not authorize them to start service in my name in the first place. It is absolutely ludacris and they don't care one bit. They should be waiving the fee because of their mistake. Instead they are taking the mentality that they can set service up at any address in someone's name without their permission and then force them to pay for that service even though they do not live there. Everything about this is incomprehensible and their customer service/floor manager/senior manager/accounting department (all of whom I spoke with) all seem to think it is acceptable and none of them will respond directly to me when I ask them why I am liable for these charges. They just tell me to pay it or work it out with TXU - which is not my responsibility. ”
“ I've worked with multiple electricity companies. Chose Tri-Eagle because of combo of reviews and price, and could not be any more disappointed. I would cancel now if they would allow me to without penalty.Here are the problems that I experienced in just the short period of time I've used their company:1. Hold wait times.2. My power was cut off despite not receiving an e-bill indicating that cut off was imminent. The ebill received was entitled: ""Your TriEagle Energy Electric eBill - Period (06/06/14 - 07/08/14) Due on 07/28/14" Nothing in the bill suggested that payment was due immediately or cut off was going to happen. They cut off my electricity on July 14th, which is a big problem in a Houston July with school kids home.3. When I contacted the first representative, he was rude and gave me wrong information that suggested they had sent a notice of cut off by email. I checked both my inbox and spam and this was not true.4. After the phone system cut off as I was trying to make by phone payment to get my power back on, I had to call back and got a second representative. He was more polite and had accurate information. He said they sent one notice of cut off by snail mail and what the previous rep said about email was not true. Snail mail is the bare requirement of the PUC that most established companies in my experience do more than. I had been out of town, and when I received my box of real mail, there was no cut off notice in it. When I told him the misleading nature of the ebill that said 7/28 cutoff notice, he told me to contact customer service.5. When I contacted customer service, they sent an automated notice that said that they'd get back to me in two days. They did not email me but apparently later I learned they tried to call.6. When I contacted customer service again, they sent me a generic email that did not address my concern and just sent me my most recent bill.7. When I finally spoke to a "Customer Care Manager," she indicated that she could do nothing about this other than share my concerns with their staff. She indicated that it was impossible for me to terminate my service without penalty. And said in her follow up in part: "The billing functions and disconnections functions, while obviously related, run on two distinct service loops. Your bill that you received showed the balance due and the new months billing, but the disconnection notices and process was also going on concurrently." "The notification of customers of a pending disconnection by snail mail is required by the PUC unless the customer has specifically opted out from these notifications in lieu of electronic only notifications. To that end, we are exploring the addition of electronic notices for disconnections, but do not have them available currently. As for calling customers, this is simply uneconomical given the number of customers that periodically take advantage of the extra 10 days grace period prior to disconnection."8. Customer service does not seem to be a priority to them at all. They seem like a small company that does not prioritize sending accurate and non-misleading ebills. Working with them is basically the worst case scenario you worry about when dealing with some random electricity company who has only recently started working with residential customers. I rarely leave negative reviews for anyone, preferring to informally work through misunderstandings, but this is the only recourse I have to help warn other consumers. There is no telling when they fix their ebill system, and no way to cancel without penalty if your experiences with them are below what you expect from regulated companies.9. Despite not having a system for cut-off notices by email or phone in 2014, they will send you a lot of special offer junk by email. Oh. Joy.10. I cannot recommend this company to anyone. YRMV. ”
“ I have been a customer for over 3 years now and have never had any problem. I really like that they have no hidden fees. Also like the usage reports that are emailed to me weekly. ”
“ I am just about to come to the end of my contract so I am going to vent. About halfway through my contract TriEagle quit accepting electronic payment from my bank, USAA. My bank started sending a bank generated check a week before the due date. Twice I was charged a late fee. USAA has world wide customers who rely on their bill paying services! And my energy bill went from San Antonio to TriEagle's payment center in Dallas and couldn't be posted on time! I had to start going to my postal center the day after receiving my bill and pay for a postage meter stamp, taking a picture of the envelope, to avoid late fees! I will not go into the run around I got from their customer service! ”
“ The TriEagle Customer Rep who signed me up on the phone said that having my account marked "priority" for 1-day transfer would cost only $1.57. Sure, why not? He did not know/did not tell me that CenterPoint charges $36. Yikes! TriEagle's price per kWh isn't so good that I will recover this charge over the next 12 months! Requested "consideration" by TriEagle since it was their Customer Rep who did not provide accurate info concerning charges. Of course, the answer was "NO!" Bad start for a new customer. ”
“
We don't use very much electricity, our rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features.
We have never had a problem with them so I can't comment on their resolution skills or customer service since I have yet to interact with that area of their company. We have had the plan for less than a year so I also cannot comment on how well they handle contract renewal. ”
“ I was initially attracted to TriEagle because they have very competitive rates below 1,000 KWH, which is where we fall 8 months of the year. Most companies are much higher. We like the weekly usage recap and the set up / billing works fine. We have no reservations about recommending. ”
“ I saw the excellent customer service rating and liked how they addressed complaints on this website. I thought their pricing was just a bit higher than the competition but would be worth it for good customer service over a 12 month contract. I called at 4:30 on a weekday afternoon to inquire - after staying on hold for over 10 minutes, the line hung up on me. Thanks for the customer service. I went elsewhere. ”
“ TriEagle Energy has horrible online features, the online simply does not work. It says account number and email are incorrect when i obviously have the emails with BOTH in front of me. I'm convinced it's purposefully flawed so customers can't pay online and are more prone to late fees. There is no way to fix it but to call them, which is a great show of their customer service. All i want to do is pay my bill online and it provides more problems than ANY other service i have. I will not renew my contract with a company that has such poor online services. ”
“ Please be aware as a customer that TriEagle will take approximately a week to post your check payment although your bank may have withdrawn the money to allocated for the payment. Sounds like a long time to float the money. Would like to know why, (with a true logical answer), it takes so long in today's electronic world for TriEagle to post payments? ”
“ It is December 2013 and I have to say that this company still has HORRIBLE customer service. Especially after 5pm. Everytime I call after 5 pm to make a payment I get the most rude person who answers. Then they inform me that they are only an answering service and you cannot make a payment after 5pm because the business office is closed. They asked if I would like to leave a message that way someone can contact me the next day. Well that never happened so I ended up calling back at 4:50pm. Big mistake! I got the same answering service telling me they do not accept payments. Although on Tri Eagle's website it says that they accept payment by phone 24 hours a day 7 days a week. Then I located my bill and it says that you can make a payment 24 hours a day. So I try to make a payment online and the login system does not work and to contact customer service at the same number I have been dialing. Now no one answers the phone when I call. I called 13 times in a row and someone picked up then immediately hung up. I called 5 more times and the same rude woman that I spoke to earlier answered. I asked to speak to her manager hoping they can help me with the login in issue from the website. I get put on hold. Then when someone got back it was the same rude woman saying the manager was unavailable to speak right now. So I said fine, I will call back. I call back an hour and 18 minutes later. I had to keep calling for another 8 more times before someone picked up the phone.The same person answers the phone and says and i inform her that your phone system keeps hanging me up when i call and I have called several times. She says that she is not aware of any phone problems. So I ask if I can speake to her manager. Once again she puts me on hold. This time for 3 mins and 42 seconds and then she tells me the manager is on another call and can't talk to me right now. So I inform her that I am trying to login to make a payment and I'm having issues. She responds and says I can take a message and have someone to call you on the next business day. I said well no one ever does call me after I leave a message so what is the pont of leaving a message. I just need to pay my bill. Bottom line this company sucks. I am switiching to another electricity provider that actually has a 24 hour customer service representaitve that can assist. ”
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