“ They have been overcharging me for three months now. I have an 800 sq foot apartment and my most recent bill was for $225. Which is ridiculous because my last electric company only charged on average $90 a month for a 3 bedroom house. So ridiculous. And when you call to try and fix the issue none of the costumer service reps speak very English well. ”
“ I have been a customer for 3 years. I just moved. I had to call two times to get my service transferred. The first guy I talked to told me I needed to sign a two year agreement. The second person I talked to asked when I wanted service at the new place I said the next day, if possible of course, I was overlapping service & paying for services at two homes for about a week. At that moment when I told him the date for the new service he did not say okay if we turn on the new house tomorrow, we will have to charge a $144 expedited fee, however thats what they did! Also, the service at my new house was on in the owners name so all they had to do was switch it into my name! Now I have called Trieagle 4 times, left 3 messages and got multiple reasons for why I was charged $144. This expedited charge was the latest excuse from John on behalf of the President of Trieagle. He said it was in the statement I was read, (are you kidding me John??) If the President of Trieagle had one ounce of customer service experience he would of corrected my bill, yet here we are with $144 STILL on my bill and a bunch of lame excuses depending who at Trieagle you talk to! Thank God my contract is up next month I will be sticking with Reliant/NRG I never ever had any bogus charges when I I was their customer! Thanks for nothing Trieagle ”
“ Firstly the company hooked up electric to the wrong address. When I figured out I was paying someone else's electricity and my landlord was still paying mine, TriEagle turned off my electricity. First day 1st ticket was put in, NO electricity, then a 2nd ticket put in still NO electricity, second day still NO electricity and I was told it could take up to 21 days to get my electricity turned on. What the hell?? At this time I still have NO electricity. Thanks TriEagle for a horrible experience and for NO electricity while I sit here cold with children and no heat, lights, etc. Run away from this company....fast!!!! ”
“ My contract expired in Jan 2021, just before the Texas Snowmagedeon. I received a hyper technical-Uber Legal letter from TRI-Eagle essentially saying that I was released. NOWHERE on the letter did it state the price per kWh. On my first bill after lapse of contract I noticed a 14.9 cent kWh rate. I then telephoned TRI-Eagle and the nice lady attendant informed me that if I switched to month-to-month, that it would drop to 11.8 cents per kWh. NOT ONCE did she indicate that I was required to telephone on a monthly basis and renew the 'month-to-month'. Silly me, I thought the 'plan' was implied in the 'month-TO-month' Sure enough I get Aprils bill and it shot up to 14.9 c kWh after the month is completed. I telephoned again and the weekend attendant verified what I knew. I indicated that NOT ONCE has Tri-Eagle formally put into writing and provided to me what my post contract lapse rates are until I receive my bill. Now I ask you Texas, when you go into a store are the prices marked? YES, and yet these yahoo's- all of them- are able to get away with NOT indicating how much we will be charged until we receive our bill. WAKE UP TEXAS - deregulation of the electricity market has been a boondoggle disaster. The perception THAT YOU have a choice like purchasing bread or cellphones has you placated into thinking you are in control. The facts published by the state show that NO ONE is in control and those who know how to play the game are bilking us ALL to put more money in their pocket by pulling it out of our pockets. If you doubt me, please consult anyone you know in Florida where it gets just as hot, and yet their monthly electric bills are FAR lower than ours season for season. The Dallas based "Lex and Terry" radio show - formerly in Florida, now in Irving - complain vehemently about how much their electricity bills went UP when they moved from Florida to Texas. ”
“ We've been with TriEagle for 3 years. Never had one problem. Getting ready to renew for another 3 years! ”
“ I have to report that since i moved here to TX in the last 3 years ,TriEagle electric company has done a great job and i am also happy with their services. ”
“ They simply ignored three requests for cancellation and just connected me anyway and tried to charge me. ”
“ Customer service has been friendly and helpful. Rates are comfortable.It's time to renew and I'd like to keep the same plan. ”
“ Called Trieagle customer service after not receiving my monthly bill. They said they are waiting on usage numbers from the provider. Huh?? Our meter is electronic. Hopefully they are not going overcharging their fixed rate customers. ”
“ I had called Trieagle about 7 months ago and tried to get my due date changed from the 22nd of the month to the 1st of the month and they said it can not be done. REALLY?? A lady I spoke with said she would see what she could do and get back to me. Never heard from them again. Then, 1 week ago, I was late by 12 days as I thought I had already made the payment and they shut off my electricity. It turned out I had only paid $50.00 dollars instead of $105.00. An honest mistake, but to shut of my electricity was wrong. My social security does not come until the 24th of the month and had they changed my due date, this may not have happened. I do not want to do business with a company who can not help out the edelry ”
“ Smooth transaction ”
“ When you order your service you can't understand them...they make it seem like you have this awesome deal to save on electricity. I have a 4 bedroom one bath my kids go to school and my husband and I both work..so tell me why was my bill about $400-$500+ a month I would not recommend them. I highly recommend carrots energy. They gouge you rip you off and right now when things are the way they are they aren't willing to work with you to help you out. Ridiculous now I end up with a bill for almost $1,000 now tell me who can pay that in electricity with the economy being the way it is. Ugh very unsatisfied with this company and I regret ever using them!! ”
“ I am switching providers for a lower price at the end of my contract and trieagle turned off my power a day earlier than they are supposed to with no warning. When I called to talk to them about it they said they would only turn it on if I sign a new contract. This felt like bullying and I will def never come back to this service. Luckily its only one day I'm without power. ”
“ I think Im running into the same kind of headache with Trieagle that other customers have been running into. When I signed up for the no-headache no-hidden cost fixed rate at 0.096 per kWh, I was careful to ask the Trieagle lady on the phone AGAIN and AGAIN: OK, so suppose I used 2000kWh/month, the total I would have to pay for the month is 2000x0.096=192usd and thats it, without any fee added? and she confirmed. Wow, that would save me a lot of headache, I thought. The first 2 months, it seemed OK, but beginning from the 3rd month I noticed that the bill was much higher than expected. Today, Dec 19, 2020, I reviewed all the bills and it turns out that though the rate is still 0.096, Trieagle have added at least 5 other fees, thus bringing the average price per kWh to 0.11 cents. The most outrageous fee is the TCRF, which for curious reasons, fluctuates month by month: In July, when my contract started, there was no TCRF, but in August it was 12.99usd added, in September it was 26.62usd, in Oct it was 21.45usd, and last month November it was 20.04usd. I dont know what is going on here? I don't know where my mistake was, but I have a feeling of being CHEATED. ”
“ Just moved here and happy with them so far. ”
“ Process & administration good experience. Price on the high side. ”
“ I asked the agent if TriEagle give a special rate or discount to retired Law Enforcement or Military. He did not know and informed me to call Customer service. Was just curious if did or not I have 27 years of service, I was told to ask by a few companies. ”
“ Up until yesterday I would have given TriEagle at least 4 stars. I had been a customer for almost 5 years and have been extremely content with my experience. So much so that I had become complacent, shame on me. I just found out that my contract, locking me into a rate that was really good 2 years ago (it's a little higher then what I could get now, but again, I did not shop them because I was satisfied) expired back in May. I get plenty of emails telling me about my weekly energy report and thank you for my payment. I did not , however , notice anything marked urgent reminding me that I was NO LONGER UNDER CONTRACT AND YOU ARE NOW PAYING 15 CENTS KW/HR. I am sorry TRI EAGLE, but your job is to make sure I am a client that absolutely knows all of my options. You failed and then when I brought it to your attention you were only kind enough to offer "SOME" help on this months bill.It took me all of 5 minutes from that time to go to Choose Energy and sign up with a provider for less than 8 cents KW/HR. Yes, it's my fault, of course. But shame on you for not stepping up to the plate and keeping a client that has given you money consistently and on time for over 5 years.Please avoid this company on principal alone ”
“ Sign up easy and glitch free, arranging CC Auto Pay a bit confusing, Billing format nice, waving of "late pay" charge a welcome perk. I'm a happy camper. ”
“
excellent service , weekly information is provided about my usage.
Never had a billing problem and never needed to call customer service ”
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