“ I have been with TriEagle since they entered the residential space in mid-2010. They have live customer service people right here in Houston, and the rates are some of the best around. ALSO, there are no HIDDEN extra charges like you get with the other guys. ”
“ Trieagle was our choice because TXU had such high rates. However, when they reel you in with low rates expect them to operate less than professionally. They stopped sending bills for no reason. When we called to get our balance one month they didn't have an explanation, just claimed to be mailing them. We were never more than a couple weeks late and they still disconnected our power, even with half a payment! They will NOT work with you if you can't pay on the FIRST of each month. So by week 3 of the month they disconnected us with half of the current bill paid. They are bullies with no flexibility. It's not worth the small amount we saved from TXU. ”
“ I had a good experience. I switched online, went smoothly. Whenever I called them, they answer within a few mins. Originally they didn't accept credit cards, now they do. In my 12 months, not one bill or payment was misplaced. They don't have any junk or minimum usage fees, just a $4.95 base charge + taxes. They do have a non-standard cancellation policy - $20 x monthe remaining on contract vs $150-$200 norm. You will lose if you cancel within the first four months but come out ahead vs other companies. My contract expires in a month, I am looking at 2-3 companies that are very slightly but leaning towards renewing with them.I gave them a 4-star for billing and account management since it is hard looking at usage trends (you have to look at PDFs of individual bills). ”
“
For 2 mths. now (Feb. - March) 2011, I have NOT
used my hvac. Meaning no ac, no heat and my bill
went from 260.00 to 420.00. In a 2 mths. time
frame I have paid 840.00 to them for electricity I
know I don't owe. They even put a switch hold on
my electricity so that I can't switch rep's while
in contract. Ugh.... ”
“ In this day and age with electronics everywhere this company has no online option for payment of services. Today, I received the crowning moment of their ineptitude. I got a disconnect notice claiming I owe them $0.00. ”
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