TriEagle Energy is an electricity company that has specialized in commercial electricity since it's founding in 2002. In 2011, TriEagle expanded into the residential electricity market in Texas as well as the deregulated electricity market in Pennsylvania.
“
The customer service is an embarrassment to this company. They should be ashamed of the wait times and quality of information provided. I am done and wish I'd never signed up. THE WORST EVER... STEAR CLEAR. OF THIS ONE! ”
— CINDY
July 31st, 2013
What happened to TriEagle? Outstanding ratings forever and then BOOM our ratings go in the toilet!
Heres the scoop: during July, we converted over to a new billing system for our Texas customers. While we tried to prepare as best as possible, the transition resulted in huge numbers of calls into our customer service team. Thousands of customers with changed passwords combined with outstanding rates and the busiest time for Texas switching activity, July and August have been very challenging, to say the least. Long hold times and a stacked up inbox were the norm for several weeks, and our existing and potential customers felt the pain. WE ARE VERY SORRY FOR ANY INCONVENIENCE CAUSED DURING THIS PROCESS.
We have been working very hard to improve our customer service. Over the last month, we have almost doubled the size of our customer care team, located right here in our Woodlands, Texas offices, not offshore. We even had to double the number of phone lines coming into our building. We are already seeing the hold times down to minimal levels in all but the very busiest times. Our new customer portal also gives our customers many more advanced features and options than before, and our new billing layout provides more information for customers to make informed energy decisions. As we finish the first full billing cycle with the new system, while there are still some hiccups, we are definitely improving every day. We are committed to quality customer service and will continue to roll out enhanced features and services for our commercial and residential customers. Rob Cantrell, CMO
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2 / 5)
Customer Service is non-exsistent
(2 / 5)
“
My experience with TriEagle has been limited. The price plan is very good. However, the customer service dept is so lacking, it is not even funny. When you have a power outage, you can't call TriEagle and have them check it out. No. You must call the provider company like Centerpoint and get it reported and resolved. I expect more. However, the VP for Marketing stepped up. He is allowing me to terminate without fees. I have accepted his offer. I am leaving TriEagle with a better view but still leaving. ”
— N Vogel
July 30th, 2013
Thanks for the feedback Ms. Vogel - For power outages, like all other Texas REPS, we rely on the poles companies like Centerpoint to maintain the lines. In cases of outages or emergencies, we often suggest our customers call these poles companies directly, as they will have all the latest information at their fingertips.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.2 / 5)
Never Again!!!
(1.2 / 5)
“
Not a bad electric company as long as you don't have to contact them. Wait time to speak to a customer service rep is 30+ munutes. I have paid my bill online for the past 10 months without an issue. Last month I went to pay online and I am unable to do so to as TriEagle upgrading their system. This was done with no advance notice from them!! Received an email from them yesterday saying I can now sign on to new system. Just tried and the new system is down!! Is this the way to run an electric company?? My time and money is good anywhere and I will no longer be spending ot with TriEagle.... ”
— Linda
July 29th, 2013
What happened to TriEagle? Outstanding ratings forever and then BOOM our ratings go in the toilet!
Heres the scoop: during July, we converted over to a new billing system for our Texas customers. While we tried to prepare as best as possible, the transition resulted in huge numbers of calls into our customer service team. Thousands of customers with changed passwords combined with outstanding rates and the busiest time for Texas switching activity, July and August have been very challenging, to say the least. Long hold times and a stacked up inbox were the norm for several weeks, and our existing and potential customers felt the pain. WE ARE VERY SORRY FOR ANY INCONVENIENCE CAUSED DURING THIS PROCESS.
We have been working very hard to improve our customer service. Over the last month, we have almost doubled the size of our customer care team, located right here in our Woodlands, Texas offices, not offshore. We even had to double the number of phone lines coming into our building. We are already seeing the hold times down to minimal levels in all but the very busiest times. Our new customer portal also gives our customers many more advanced features and options than before, and our new billing layout provides more information for customers to make informed energy decisions. As we finish the first full billing cycle with the new system, while there are still some hiccups, we are definitely improving every day. We are committed to quality customer service and will continue to roll out enhanced features and services for our commercial and residential customers. Rob Cantrell, CMO
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
What a joke!
(1 / 5)
“
Website doesn't work (at all!) so you can call to pay your bill, but guess what? you will wait for more than 20 minutes to get a real live person on the phone. What a mickey mouse outfit. Never again! ”
— John
July 29th, 2013
What happened to TriEagle? Outstanding ratings forever and then BOOM our ratings go in the toilet!
Heres the scoop: during July, we converted over to a new billing system for our Texas customers. While we tried to prepare as best as possible, the transition resulted in huge numbers of calls into our customer service team. Thousands of customers with changed passwords combined with outstanding rates and the busiest time for Texas switching activity, July and August have been very challenging, to say the least. Long hold times and a stacked up inbox were the norm for several weeks, and our existing and potential customers felt the pain. WE ARE VERY SORRY FOR ANY INCONVENIENCE CAUSED DURING THIS PROCESS.
We have been working very hard to improve our customer service. Over the last month, we have almost doubled the size of our customer care team, located right here in our Woodlands, Texas offices, not offshore. We even had to double the number of phone lines coming into our building. We are already seeing the hold times down to minimal levels in all but the very busiest times. Our new customer portal also gives our customers many more advanced features and options than before, and our new billing layout provides more information for customers to make informed energy decisions. As we finish the first full billing cycle with the new system, while there are still some hiccups, we are definitely improving every day. We are committed to quality customer service and will continue to roll out enhanced features and services for our commercial and residential customers. Rob Cantrell, CMO
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
Current Customer-
(4 / 5)
“
Have been a customer I think for three years; small company out of the Woodlands Texas; if you call they give the person by name who handles a function not an extension. Straight Forward and simple. They are the cheapest in Houston at .084/kilowatt hour but renewal this month just jumped to .093/kilowatt hour. All the others have minimums or other catch tricks. Even with distribution fees. I own an open 3,100 sq. ft. house with 11-12 foot ceilings and my bill was just $141 for June with temps in the mid 90's. House is set at constant 75 degrees 24/7; not adjusted.... Go TriEagle !! ”
— Jim
July 19th, 2013
Thanks for the feedback Jim! We appreciate your business.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(0.2 / 5)
HORRIBLE Customer Service
(0.2 / 5)
“
As a new customer looking to sign-up with Trieagle, I call their customer service line prior to completing the online application. And boy, am I glad that I did! Firstly, I was placed on hold for 30+ minutes before I was able to speak to customer service representative (CSR). I didn't quite mind the long wait because I figured I'd called at a busy time. However, one I was finally connected to a CSR, she couldn't have been ruder or more curt if she tried! She didn't introduce herself, she didn't care to ask for my name, she didn't answer my queries about their connection/disconnection fees and just told me to contact my TDU provider (which doesn't make any sense as I was inquiring about TRIEAGLE's PLANS/RATES!), and then rushed to say "you have no more questions" (as a statement rather than a question) and proceeded to hang up! Now, their rate pricing definitely is cheap, but I'm not gonna try to call in customer service just to waste the better part of an hour for crappy service! If their service is so abysmal when I haven't even signed up, I can't bear to imagine how horrible it will be once they've locked me in to a contract! How do you expect to have new customers, and keep existing customers, if your customer service is so poor!?!? ”
— Kayla
July 18th, 2013
What happened to TriEagle? Outstanding ratings forever and then BOOM our ratings go in the toilet!
Heres the scoop: during July, we converted over to a new billing system for our Texas customers. While we tried to prepare as best as possible, the transition resulted in huge numbers of calls into our customer service team. Thousands of customers with changed passwords combined with outstanding rates and the busiest time for Texas switching activity, July and August have been very challenging, to say the least. Long hold times and a stacked up inbox were the norm for several weeks, and our existing and potential customers felt the pain. WE ARE VERY SORRY FOR ANY INCONVENIENCE CAUSED DURING THIS PROCESS.
We have been working very hard to improve our customer service. Over the last month, we have almost doubled the size of our customer care team, located right here in our Woodlands, Texas offices, not offshore. We even had to double the number of phone lines coming into our building. We are already seeing the hold times down to minimal levels in all but the very busiest times. Our new customer portal also gives our customers many more advanced features and options than before, and our new billing layout provides more information for customers to make informed energy decisions. As we finish the first full billing cycle with the new system, while there are still some hiccups, we are definitely improving every day. We are committed to quality customer service and will continue to roll out enhanced features and services for our commercial and residential customers. Rob Cantrell, CMO
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Policy
(4.2 / 5)
“
particularly liked the early withdrawal fee of monthly, and not a set fee no matter how much time is left on your contract. ”
— m slack
July 17th, 2013
Thanks for the feedback m slack. We feel like having a sliding amount is more appropriate and fair than some huge fee, even if you cancel with only 1 month remaining.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
The last legit company in Texas
(4 / 5)
“
After 2 hours of searching through the cesspool that is the Texas electricity market, I came across TriEagle. I signed up for a 3-year plan with a rate I am quite happy with. The company does not add on every fee they can possibly lard on and even covers the TDU charge. They do things the way it ought to be done.If not for its bogus $4.95 monthly customer service fee, I would consider them a perfect company. But you can't have everything, especially in Texas. It is early yet, but here's to TriEagle for doing things the right way (almost) and being the last legitimate electricity company in the State. ”
— RA
June 22nd, 2013
Hopefully we have continued to impress the last few months RA - thanks for the feedback!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
solid company
(4.8 / 5)
“
used last year ( 2012) rate was 8.4 cents a kilowatt, renewed this year went up to 9.9 centsI will stay, but will monitor at end of year...what I am afraid is, once they get more customers, they will pull a reliant or txu and increase their prices...you know the bait and switch, hopfully, they have a better long term business strategy...however, I check every year for the best rate, so if it gets out of hand, I will choose someone else...but for know it is still reasonable, no customer service issues, I like the weekly usage reports...Recommend! ”
— Dave
June 4th, 2013
Thanks for the feedback Dave! Unfortunately, over the last year, we've seen natural gas (and thus power) prices continue to trend upward. We try to keep rates for both new and renewal customers as low as possible, but market movements have forced us to move rates up this calendar year. We are constantly monitoring the market and hopefully we can continue to provide competitive prices when you are up for renewal next time (and the time after that as well!)
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(0.6 / 5)
terrible billing practices & customer service
(0.6 / 5)
“
never never never recommend this company to anyone whatsoever -- the worst experience; they have continually messed up my payments which in turn will mess up my credit rating --- HATE this company with a passion -- please do not be fooled to pick them as your service provider; they are liars & cheats ”
— GKS
May 15th, 2013
We are very sorry to hear that you are not satisfied with us GKS. Unfortunately, you didn't provide enough details in your review for us to respond to your specific issues. One note, however, is that we would NEVER report late payment activity to any credit agencies if the activity was due to errors on our end, so your concerns there should be alleviated.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
Overall....Pleased
(3.6 / 5)
“
I have not had the opportunity to choose electric company in about 10 years, but I recently moved and had to choose. I chose TriEagle and other than the first month everything has been fine. The first month was a bit of an issue with me since I received a $4.95 monthly charge plus the electricity consumption for just 5 days. I was not happy paying the $4.95 for such a short period. I understand things a little better now...not from the customer service rep, but based on my own research. My 12 month plan is about to expire and based on the powertochoose site today I do not see a reason to go elsewhere. ”
— Jon
March 26th, 2013
Thanks for the feedback Jon! Sorry about that first bill, but hopefully we made up for it over the next 11.5 months of service. We appreciate your renewal - customers like you choose to stay with us year after year - we have incredible renewal rates with our customers.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
The MOST Simple Bill!
(4 / 5)
“
I been with 7 different Energy Providers in the past 10 years and TriEagle has been my favorite. All a customer sees on the bill is 3 line items...the $4.95 service charge, the kilowatt rate multiplied by usage, and about 10 cents of tax! There are no metering fees, passthru charges, hurricane recovery fees, or other strange fees I have experienced with other Companies. I research my power providers at PowertoChoose.org when my contract is about to expire. TriEagle was not listed as the cheapest (based on the 1000 kw rates posted), in fact there are 15 other Companies that have a lower 1000 kwh rate. I rarely use 1000 kwh ( according to the PUC, the average Texan has a monthly usage is 900 kWh) Many other power providers penalize those who use less than 1000 kWh, but TriEagle just charges a $4.95 to everyone, despite the usage and thus their 500 kWh rate is one of the lowest. Do your research people and check the FACTS LABEL of all of the providers you considering. ”
— Roger Bartel
February 28th, 2013
Thanks for the feedback Roger! We take great pride in offering products with no hidden fees or gimmicks. That's why so many customers like you choose to stay with us year after year - we have incredible renewal rates with our customers.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Recommended
(5 / 5)
“
I originally signed up for a 12-month term (GREAT rate!) that will expire next month. I just renewed for another 16-months after comparing rates and reading reviews here -- I found some other, slightly lower rates, but I've had a good experience w/ TriEagle and didn't want to risk billing issues or poor customer service -- TriEagle has done a good job and offers competitive rates so I'm sticking with them. Their website is not the most advanced, but it is definitely adequate. ”
— Tod
February 13th, 2013
Thanks for the feedback Tod! Hopefully you've revisited our website recently, as we've just gone through a major facelift. In addition, look for even more online feature and services in our online portal at the end of the summer.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
A little less expensive!
(4.4 / 5)
“
I have a guy who checks my energy to get the best rate when ever my contract expires. So This was less expensive. I like the auto bill pay. I only have a six month plan. I wish their website was more like Reliant! I do miss Reliants website. I could do average billing, and even check my daily usage report at the end of every week! I do not use that much energy to begin with, so it is only saving me $15-20/month. ”
— Sobran
December 3rd, 2012
Thanks for the feedback Sobran! Look out for some great new features for our residential customers coming out in late Spring, including daily and weekly usage reports.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Everything
(5 / 5)
“
I've had TriEagle for almost 3 years and have to say it's one fo the best companies I've ever done business with! Live customer service people - here in Texas, not in India! And they don't have any of those crazy hidden fees like the other guys. ”
— Anne S
October 17th, 2012
Thanks for the feedback Anne!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
THEY COULD CARE LESS ABOUT YOUR BUSINESS
(1 / 5)
“
I called tri eagle energy today because i noticed they have increased my bill by over $150(I had a $300 bill for a 1500 sqft home.) Lets start off by saying if u have any issues with your bill do not press the number that states that you are having issues with your bill you will be left on hold for over 30 minutes!!!!! Press the new service button they will answer in less than 30 seconds... NOW here is where you will wish you would have never called this horrible company. All this company wants is money and they do not care about any of there customers whatsoever. (THEY COULD CARE LESS ABOUT YOUR BUSINESS) I pay my bill online so i did not no my contract was coming up. so when it did expire they doubled my RATE!!!!!! Now I have a $300 bill, they have refused me the right to speak with there supervisor as well as refuse to help me with the bill if i sign a new contract.... This company is a big joke and a scam I am turning my bill over to my attorney if they don't not lower it to make it feasible to pay..... ”
— aaron n
July 13th, 2012
While we do not release specific customer information due to privacy issues, we want to reiterate that ALL customers receive renewal notices 30-60 days prior to the expiration of their agreement. For a customer who has an expired contract, TriEagle is unable to purchase forward energy because we don't know how long the customer will remain with TriEagle. Therefore, holdover rates are typically at a premium to contract rates, as we are forced to buy power for holdover customers at spot real-time prices. We value all of our customers and apologize for any inconvenience you experienced.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Halved my Summer Electric Bill from Entergy!
(5 / 5)
“
I signed on with TriEagle almost two years ago. First I did just the short trial, not wanting to get roped in by what sounded too good to be true. IT WAS TRUE! My first month with TriEagle was half of what I had been paying to Entergy. It has remained consistently lower than all of my past bills (5 years with Entergy). Nice people, too. Will be with TriEagle as long as they are there or I am here! ”
— Margie
June 22nd, 2012
Thanks for the feedback Margie!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(0 / 5)
Do Not Trust TriEagle Energy
(0 / 5)
“
One of their sales rep tricked me into signing up with their company (away from my current provider) by saying they were working with my provider to lower my utility rate as part of a government program. I contacted my provider immediately after the call to verify what they were saying. It turned out that not only was Reliant Energy not working with TriEagle Energy to lower my utility rate, they never heard of them. So, now I am waiting for their bill or penalty notice since I informed Reliant Energy that I did not want to leave them. If this is how TriEagle Energy does business, law enforcement needs to shut them down. Whatever they say or promise you, it is not true. ”
— Ricardo Sanchez
June 7th, 2012
While we do not release specific customer information due to privacy issues, we searched our records and could not find you in any of our systems. In addition, we do not utilize telemarketing or door-to-door sales in Texas, nor have we been associated with any government program. We would love to discuss this matter with you - please call our customer service number at 281-681-2381 and we can try to research what may have happened.
