South Jersey Gas -- Profile Analysis

One month of a gas bill should not be over $400. We keep our house at cooler temperatures, almost never above 68. And try to work out a payment plan with customer service, ha. They are so rude, don't listen to what you are trying to tell them, and still leave you with at least a months worth that you can't afford on their "plan". For someone in working class, you just can't win because you don't qualify for the assistance programs but you can't afford your bills.

Had an appt from 8a-8p for service restoration. Told me they would call 15mins prior to arrival. Took off of work for the day. Notice a SJG truck outside. After about 10mins, I looked back out the window and they were gone. I called customer service and they said the tech said no one was home. Never knocked never called. After talking with customer service for 50 mins (mostly on hold) they told me the best they could do is resched for next day 8a-1p. So I have to take another day off work as a single mom, thats very detrimental. I can not believe they had no answer or resolution for a tech blatantly lying about his job which they paying him to do. An entire day wasted. But guess what, they took their $500 immediately! Customer Service is nonexistent. They should have required the lazy tech to come back out same day.